Delivery and Returns

Delivery times, return policies, refunds, and shipping

Are there shipping charges for online orders?

To find out your shipping fees based on your country of residence, please click here.

Can I return or exchange GURU cases?

In the event that you received the wrong product or damaged cans, please click here to go through the correct process. If you have any other concerns or questions about your GURU order, please feel free to click on the chat or send us an email here.

Who do I contact if my order says delivered and I haven't received it?

If you're seeing that your package has been delivered but you haven't received it, don't worry just yet! Sometimes there can be a small delay, so we suggest giving it 24 hours. If it still hasn't shown up after that, just get in touch with the carrie

How do I track my order?

You can track your order by accessing your account here.

What is your refund policy?

If your order is returned to our warehouse for an incomplete/wrong address, we will refund your order, excluding the shipping costs that you were initially charged. In the event that you received the wrong product or damaged cans, please click here t

Can I modify or cancel GURU cases?

You can modify or cancel orders within 45 minutes of placement. However, please note that while we strive to accommodate these requests, we cannot guarantee them. If you have any concerns or questions about your GURU order, feel free to contact us he

How long does it usually takes to receive an order?

Believe us, we want you to get your GUUUUD Energy as fast as possible! Your order will be processed within 24 hours on weekdays and shipped to you within 3-5 business days. Just a heads-up: shipping might take a bit longer during promotions. We thank